Fit & scope
Who will you meet, what is their professional background and is their scope appropriate for your needs and current location?
Home / Your First Session, Fees & AccessKnow what to expect.
A CLEARER FIRST STEP
Know what to expect.
Go at your own pace.
You can ask about the process before deciding whether to begin. You do not need to prepare a perfect account of your life.
BEFORE YOUR APPOINTMENT
Clarity comes before commitment.
An enquiry is not a booking. These details should be confirmed with you first.
Format & access
Confirm online or in-person availability, working language, date, session length and the agreed platform or location.
Fees & privacy
Understand the fee, funding route, cancellation policy, consent and confidentiality limits before confirming.
IN THE FIRST CONVERSATION
Begin with what matters now.
There is no requirement to share everything in the first meeting.
Understand the setting
Your practitioner explains their role, the process and relevant privacy or safety boundaries. Ask about anything that is unclear.
Talk about what brought you here
You can describe a recent situation, a recurring difficulty or simply what you hope will feel different. Let the practitioner know if a topic feels too much to explore yet.
Agree a useful focus
Discuss what would make support worthwhile, what is realistic within the available sessions and whether another form of help is needed.
Decide the next step together
You may agree a small action, another session, a different practitioner or a referral. Continuing should be an informed decision, not an automatic commitment.
PREPARING GENTLY
Three notes are enough.
You may keep these privately; do not send personal clinical details through the general website contact.
01What has been taking up the most space in my mind?
02What would I like help understanding or handling?
03What would help me feel comfortable enough to begin?
FEES & ACCESS
No surprises before a session.
We currently confirm fees and availability individually rather than displaying live prices or appointment slots.
How much does a session cost?
Ask for the exact fee and duration for the proposed practitioner and format. Confirm the currency, any applicable tax, payment process and cancellation/rescheduling terms in writing before booking. No fee is charged through this website.
Does an EAP session cost the employee anything?
That depends on the employer’s programme. Check eligibility, included session allowance, expiry and any exclusions through the approved access channel. Do not assume all services or family members are covered.
How long is each session?
Session length depends on the agreement and service format. Ask for the actual consultation duration and whether any administration is separate. The confirmation should state this clearly.
What if the practitioner does not feel like the right fit?
You can raise this directly or ask the service coordinator about an alternative. Availability, any transfer of information and any fee implications should be discussed with your consent.
Will my employer know what I say?
Personal session content is not part of routine HR reporting. Before starting, ask what administrative information is processed, who can access it and what legal or safety exceptions apply to confidentiality.
How many sessions will I need?
There is no fixed answer on a website. Discuss your goals, the practitioner’s scope and the available EAP allowance or personal budget. Review progress and suitability together instead of assuming a guaranteed outcome.
A CONVERSATION IS A START
Find the right
kind of support.
Appointments, scope and fees are confirmed separately. This website is not an emergency service.